Code:
S10-PS-Ottawa-W001
Event Type:
Seminar
Date/Time:
February 10, 2010
8:30 AM to 5:00 PM
Location:
Sheraton Ottawa Hotel, Ottawa
Instructor(s):
Ross McBride
Description:
Essential training that will make you excel as a supervisor/manager.
This one-day seminar explores the art and science of leadership, team building, communication, and motivation. It uses real world experience, and is designed to give you high “take back to the office” value. You will learn essential skills which will enable you to lead your team with confidence and credibility.
DEVELOP STRATEGIES FOR MOTIVATING YOUR TEAM, GIVING FEEDBACK, AND RESOLVING CONFLICT.
The Professional Supervisor seminar contains leading edge knowledge – the best in the world. You will acquire all the tools and techniques which you need to inspire your team. Finally, a one-day seminar which explores all the crucial elements of how to really be a “professional supervisor/manager’. Don’t miss this great seminar!
Outline/Agenda:
8:30 - 9:00 Registration - Continental Breakfast 9:00 - 10:30a.m.
- Introduction and Course Overview
- Making the Transition
- Successful Manager Case Studies
10:30 - 10:45 a.m. Refreshment Break
10:45 - 12:00
- Management Responsibilities
- Planning and the Urgent-Important Matrix
- Priorities and Setting Goals
- The Successful Leadership Formula
12:00 - 1:00 p.m. Buffet Lunch (Included In Seminar Fee)
1:00 - 2:30 p.m.
- Situation Management Model
- Dealing with Problem Employees
- Managing Teams Effectively
- Effective Discipline
2:30 - 2:45 Refreshment Break
2:45 - 4:30
- Barriers to Effective Communication
- Effective Orientation
- Effective Delegation
- Effective Problem Solving
4:40 - 4:45 p.m. Summary & Graduation Certificates
Learning Outcomes:
- Your role as a supervisor/manager
- The challenges you face every day and how to deal with them effectively
- Finding time to plan effectively
- Organizing and prioritizing tools
- What it means to be a leader
- Working with your team successfully
- Communicating with your employees and your manager
- Your role in employee orientation and training
- Motivating your team to higher performance
- Providing and accepting feedback steps
- Resolving conflict effectively
- Problem solving tools
Plus, much, much more!
Testimony:
I’ve been to a number of seminars and I have to say that this was the most beneficial I’ve ever been to. The instructor was awesome!” V. Bergen E. Care CCS
“Paid for itself in the first 10 minutes! It will give me an unfair advantage and the upper hand in negotiating.” B. Huggins TransX
“I’ve genuinely learned a lot and will certainly be changing my habits. I’m sure my success level will rise as a result.” B. Terin CDI Computers
“This seminar gave me the renewed direction that I was needing… the tools to reach all of my goals.” JL. Fiskar Geological Survey of Canada
Cancellation Policy:
Refunds as a Result of Withdrawal:
For all courses, refunds as a result of withdrawal are processed only according to the following criteria:
- Written notification of withdrawal received at least 10 business days prior to the commencement of the course. Refund amount is 100% of the cost of the course less a $50 administration fee.
- Written notification of withdrawal received less than 10 business days prior to the commencement of the course. Refund amount is 30% of the cost of the course.
- No refunds will be processed less than 24 hours before a course has commenced.
Those who fail to show up for the course or program they registered for, or those who withdraw without providing written notification as described above, will be subject to the full fee of the course or program and will be invoiced for the full cost of the respective course or program.
Other Information:
Discounts for Organizations:
When three or more people from the same organization register at the same time for the same course, each registration fee will be discounted by 5 percent.
Fee: (All prices are in Canadian funds and include 13% HST.)
Members: $ 446.35
Non-members: $ 672.35
Not an OSPE member? Join today and SAVE!
Members take advantage of substantial savings from $50 to $150 per course, compared to non-Society Member rates. If you are eligible for Society membership but have not yet joined the Society, join online today! Please allow for three business days for online processing.
Registration Deadline: February 8, 2010
Registration for this course is not available at this time. Please check the Professional Development site later for future registration dates, or contact pd@ospe.on.ca or 416-223-9961 ext. 228 for more information.
